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xpedx
 

Information




Frequently Asked Questions

  • Why do I need an online account?
  • How do I register for an online account?
  • What if I forget my password?
  • Can I change my User ID or password once my account has been set-up?
  • Can I view real-time inventory?
  • What do the online catalogs contain?
  • Is pricing specific to my business?
  • Can I download product data into my estimating tool?
  • Can I create a template of my regular items?
  • Will I receive a confirmation when I place an order?
  • How do I get set up to view invoices online?
  • What is Email Delivery of Invoices?
  • What Browsers are supported?

    Why do I need an online account?
    1. View the most up-to-date product information via our online catalogs
    2. Get real-time inventory and pricing
    3. Use order templates for easy re-ordering
    4. View order history
    5. View invoices online

    How do I register for an online account?
    Contact your xpedx sales representative or xpedx customer service representative.

    What if I forget my password?
    We’ll send you a temporary one. Click on “forgot your password?” and enter your user id. An email with a temporary password will automatically be sent. Once you logon you will have the opportunity to change it.

    Can I change my User ID or password once my account has been set-up?
    Yes. Once you logon click on “Personalization” located under “Admin Options”,then click on “User Profile”. There you can change your user id and your password all at once

    Can I view real-time inventory?
    Yes. We display quantity available, including next day and two plus days out.

    What do the online catalogs contain?
    Our online catalogs contain the same information as our printed catalogs. However with the online versions, you have the ability to drill down and obtain real-time stock availability and pricing.

    Is pricing specific to my business?
    Yes. Contact your xpedx sales representative to establish your set pricing.

    Can I download product data into my estimating tool?
    Yes. Printing paper catalog product information (with bracket pricing) can be downloaded directly from our website. Several file types are available. Located under News is an article titled “Click here to get our product file export for print estimating”. For assistance with this feature, contact our eBusiness Customer Support Desk at 1-877-269-1784.

    Can I create a template of my regular items?
    Yes. You can create multiple lists for your account by using the “My Items” feature.

    Will I receive a confirmation when I place an order?
    Yes. After you place your order a confirmation will automatically display.

    How do I get set up to view invoices online?
    Once you register for your online account just mention to your xpedx sales representative or customer service representative that you also want email delivery of invoices. There is no charge for this feature.

    What is Email Delivery of Invoices?
    Email delivery of invoices is a simple process by which you agree to receive your invoices from xpedx electronically, via email, instead of through the U.S. mail. You can opt to receive your invoices in .pdf format or be notified via email that your invoice has been posted online and is available for viewing. You can also view invoice history.

    What browsers are supported?
    Internet Explorer - versions 8.0, 7.0, 6.0, 5.0
    Mozilla Firefox - versions 3.0, 2.0, 1.0
    Safari(for MAC users) - versions 3.0, 2.0, 1.0













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